“Words can be like notes, like expressions of the soul,” Don Watson writes in his new book, DEATH SENTENCES: How Cliches, Weasel Words, and Management-Speak Are Strangling Public Language (Gotham Books, 208 pages, $20.)
They can make our hair stand up, they can lift our understanding to a higher plane, make us see things differently. They can inspire love and hope. You can see it happen before your eyes. Words can create a magic halo.”
Well, maybe. But before closure can be achieved on such product, robust parameters of total quality and competitive international best practices are key self-management and self-marketing requirements, in order to leverage vibrant pre-empowering emotional communication nodes and re-purpose functional deployment as a strategic initiative committed to an enhanced content provider environment. A personal mission statement sometimes helps.
Don Watson wrote speeches for the prime minister of Australia and corporation chief executives, and he wrote company brochures and manuals. The essence of these jobs (as I know from personal experience—except for the prime minister part) is translation. You have to translate their normal vocabulary and syntax into something a little closer to English. That’s mostly so you can understand it. You may then be required to re-translate it back into the vocabulary and syntax that lies in their comfort zone, and that of their colleagues, while giving other people at least a hint of what it’s all about.
It’s a tough job and who can blame Watson for getting snarky about it. But for all the built-in satire (while Watson was writing for the prime minister, he was also writing for a comedian), this is not one of those decorously amusing Edwin Newman collections of bad grammar. Watson quotes Eric Alterman’s phrase, “the post-truth environment” as a section title, because that’s where we live now and where we must try to survive. Unfortunately, the truth environment surrounds it, and it contains everything necessary for our ultimate survival. If we lose touch with that, we’re cooked. Sorry—I meant to say “opted out.”
But don’t despair: your call is important to us. That’s why we’ve hired these nice Third World people to take it, if you insist on hitting zero while our rich-toned mechanism recites the Tibetan Menu of the Dead.
“Managerial language is an abuse of human rights,” Watson writes, in a suspiciously short sentence. “It robs people of their senses, their culture, and their tongue.”
I recall a New Yorker cartoon from years ago that I have been pondering ever since. A woman at a cocktail party cornered a corporate officer type to inquire, “If this is the Information Age, why doesn’t anyone know anything?”
It’s because most people are lying. They may only be lying in that they don’t actually know what they are saying, but usually that’s because they’re selling something, and they’re trying to find the magic words.
Watson writes about the new clichés (or are they memes?), the jargon and fashionable abstractions that do actually mean something sometimes, but often not what the people who use them intend. The two most important things in most people’s working lives today are being accepted and getting noticed. It’s a difficult and dangerous dance. Skillful deployment of cliché is key. Passive voice is such a help.
But of course it must be the right sort of cliché. With loyalties becoming more virtual and temporary, ideology identifies the feathers of the birds you want to flock together with. This of course goes way beyond politics. There are corporate ideologies, and ideologies specific to certain business sectors (used to be “trades” but no longer). “Ideologues speak in language best understood by ideologues of like minds,” Watson notes. Elementary. It is language as ritual code. Most people understand this, and so books like this are for private chortles in the bathroom at home, assuming the cell phone is not in use, which is getting to be a big assumption.
“Parrots, when they are separated from their flocks, know by instinct they must quickly join another one or they will make a meal for hawks,” Watson observes. “It is from this understanding that their mimetic skill derives.”
So we don’t actually need some genetic basis for the sudden popularity of “death tax” or “re-framing” (as in meme theory), although this is kind of a sad biological explanation. In the meantime, in this era of full-time communication, our vocabularies are actually shrinking.
This bodes not well.
A small stroke of genius here is the glossary, which is devilishly revealing. It is largely made up of single, endlessly repeated words like “event,” “product,” “issue”) that are so broadly used that they are just about meaningless, except as they describe what marketing attitude you take towards them. Watson helpfully uses them in a sentence, emphasizing the classic and familiar: “To be or not to be—they are the scenarios,” “I workshop, therefore I am,” and my favorite, “There is more product in heaven and earth, Horatio/Than is dreamed of in your philosophy.”
I would now like to initiate fundraising to coalesce a committee to implement a quality thank you to Gotham Books for bringing this book to America, despite the potential flexible outcomes, and to Don Watson who, at the end of the day, made lemons out of lemonade, for which we’d like to hire someone to express our bottom line, which is gratitude.
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